Change Management Programs:

Leadership Through Change: Train managers and supervisors to be more effective getting results in a rapidly changing world.

Problem-Solving Skills for Change Leaders: How to work through resistance to change and motivate employees and overcome negativity.

Strategic Planning for Success: Learn the skills and develop a working knowledge of strategic planning for success.

Communication Skills:

Business Writing That Gets Results: Learn the core skills to write letters, E-mail, and memos effectively for clear business communication.

Developing Powerful Presentation Skills: Learn the techniques profession speakers use to give speeches and presentations to small and large groups.

Handling People with Tact and Diplomacy: Find out how to communicate effectively, even with the most difficult people.

Conflict Management – Working Through Differences: Conflict does not go away it must be resolved. This course teaches you how to effectively resolve issues and work together.

Negotiation Skills At Work: Provides techniques that the experts use to gain consensus and develop win / win solutions.

Computer Skills:

Mastering Microsoft XP Professional: This course covers all the essential skills. Customization creates a training session matching your needs.

Networking From the Ground Up: This training session can be totally customized to meet your specific needs and training budget.

Customer Service:

Delivering World-Class Customer Service: This interactive training session set the tone for effective customer relations.

Defusing Difficult and Demanding Customers: Learn how to handle even the most difficult customer service challenges smoothly, diffuse anger and control hostility.

Meeting Customer Service Challenges in the Public Sector: This one of a kind training is specifically designed for employees in government agencies, schools, and other public service facilities.

Employee Development:

How to Develop a Collaborative Relationship: Develop the skills needed to create better working relationships with bosses and coworkers.

Conquering Stress in Work and Life: Skills to de-stress your life. Learn the methods to better balance career and home.

Getting It All Done in a Multi-Task World: Multi-tasking should be required training in today's business world. The skills you will learn in this course are essential to success.

Finance and Accounting:

Budgeting for Managers: Train managers and supervisors how to create meaningful budgets to more effectively manage their department.

Finance and Accounting for Non-Financial Managers: Understand the basics and develop a working knowledge of how to use a financial statement and what it means.

Managing Accounts Payable: Learn the ins and outs of accounts payable to streamline policies and procedures for faster processing.

Sales and Use Tax: Updating you on the ever-changing tax codes, regulations, laws, and court rulings governing sales and use tax.

The 1099 Course: Get the answers you need in order to be in compliance with the 1099 reporting rules.

Wage and Hour Compliance Workshop: Learn how to ensure every employee is classified correctly, handle sensitive payroll situations, and avoid errors that often lead to litigation.

Financial Analysis: Understand the financial techniques used by managers to help their firms sustain growth and plan for the future.

Human Resources:

Dealing With the ADA, FMLA & Workers’ Compensation Overlap: Untangle the confusing web of these three laws. Learn how to stay legally compliant when working with employees.

Diversity…Valuing the Human Kaleidoscope: Receive new insights in dealing with the most typical diversity problems in the workplace.

Employment Law for HR Professionals: An employment law up-date. This training program is for everyone how has the responsibility ensure employment law compliance within an organization.

How To Be a Successful Interviewer: Step-by-step guide teaching how to prepare for an interview, how to ask questions that elicit useful information, and how to avoid common and costly interviewing mistakes.

Complying with the Privacy Rule under HIPAA: Help employers understand the new changes under the act and ensure your policies are in compliance.

Overcoming Negativity in the Workplace: Obtain tools, strategies, and techniques to create a positive environment that enhances employee morale and productivity.

Sexual Harassment in the Workplace: Gain the understanding of what is sexual harassment, how to stop sexual harassment in your workplace, and protection against personal liability.

Project Management:

Improved Project Management and Planning: For professionals and non-professionals who want to improve their job performance and excel at project management.

Leadership, Management & Supervision:

Critical Thinking Skills for Leaders: Train managers and supervisors to expand their thinking skills to fully consider all sides of an issue and anticipate a broader range of possibilities.

Developing Essential Management Communication Skills: Managers will learn enhanced communication skills are critical to the overall effectiveness of meeting business objectives.

How To Effectively Deal With Employee Attitude Problems: Train managers to effectively deal with employee attitude problems and use more effective coaching, counseling and disciplinary techniques.

Employment Law for Managers and Supervisors: Executives, managers and supervisors must know how to avoid employment law errors that can have damaging and costly effects.

Using the Evaluation as a Motivation & Communication Tool: Find out how to use employee performance evaluations as a positive tool in developing better job performance and employee morale.

Improved Coaching and Counseling Skills: Learn the skills to achieve improvements in performance from people who are increasingly under pressure.

The Essentials to Leadership Development: Develop leadership skills to influence and direct others without being dictatorial. How to gain willing followers.

How to Increase Productivity & Profitability in Manufacturing: This course covers a wider range of techniques you can use to reduce employee turnover, improve productivity, identify and eliminate inefficient processes, control work comp costs and more....

The Supervisor’s Guide to Preventing Sexual Harassment: This course should be required training for all managers and supervisors.

Human Capitol: A Course for Managers: From interviewing and hiring, to daily feedback with employees including coaching, performance evaluations, and retention of employees, this program gives managers the information they need to manage effectively and stay within legal guidelines.

Management / Leadership Development Program: This is a four-course curriculum designed for supervisors and managers wanting to develop and enhance their core competencies in the skills of professional management.

OSHA / Safety & Facility Management:

Cal-OSHA: A Compliance Update: This training session is for managers, and safety-officers who design, implement, enforce or follow a Cal-OSHA compliant program.

OSHA: A Compliance Update: Training for all levels of personnel who design, implement, enforce, or follow an OSHA compliant program.

The Essentials of Facilities Management: A training program for facility managers, office managers, building owners, contract administration professionals, and anyone interested in facilities management.

Sales and Marketing:

Fundamental Selling Techniques: All salespersons, customer service agents, technical personnel, and all employees who handle customers in the distribution channels of your organization.

Maximizing Value Added Sales Skills: This sales training program is for managers, sales directors, national and international account managers, both veteran or novice sales professionals will benefit.

Security:

Workplace Security and Safety: This program is designed for small to medium-sized employers who do not have either budget or resources to maintain a full-time security staff for their operation.

Front Desk Security: Training for all front desk professionals and individuals needing the crucial skills and know-how to protect the organization from potential security threats.

Team Building:

The Basics of Team Building: This course spells out the guidelines, tips, and tactics for team leaders and managers.

How to Manage and Motivate a Team: Training for team leaders who need to manage and motivate their employees to work more effectively as a team.

Advanced Team Building Strategies: A team turn-around program. This course train team leaders how to create effective teams that produce exceptional results.

Team Coaching for Top Performance: Training team leaders and managers to be more facilitative and more strategic in their leadership efforts.

Train The Trainer:

Developing Better Training Programs: Train human resource personnel, managers, supervisors and lead employees to excel at designing, developing, and delivering successful training.

Effective One-On-One OJT Processes: (A 2-day program) Training for trainers, managers, supervisors and lead employees how to excel at developing, and delivering successful on-the-job training.

How to Train the Adult Learner: Learn how to increase training effectiveness and get better results when teaching the adult learner. This course focuses on adult learning principals.

New: Conversational Spanish for Managers: For non-Spanish speaking supervisors who want to improve communication with their Spanish speaking employees.

New: Creative Leadership: A unique leadership experience based on Real-Time, and focused the Real-Issues impacting your organization.